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Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Overview:

A global law firm, uniquely positioned to help clients achieve their ambitions in today's G20 world. A pioneering international law firm, that provides cross-border experience and diverse team of local, US and English-qualified lawyers who consistently deliver results for their clients.

Client Industry:


Job Description and Qualification:

  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • More than 1-year experience as a Service Desk analyst or more than 2-year experience as Technical
    Support/Customer Service Resource. College degree in any IT related course or equivalent work
  • MCP, MCDST, CompTIA A+, MOUS, SDI analyst or similar technical certification desired but not
  • Required skill(s): 
    • Experience Active Directory
    • Knowledge of Microsoft-based operating systems (emphasis on Windows 10)
    • Knowledge in remote communications applications/security (Citrix/Secure ID/RSA/Duo)
    • Has the tools needed to Work From Home (e.g Strong and stable internet connection)
    • Good knowledge of ITIL is essential
    • Advanced verbal and written presentation skills.
    • A detail and Service-oriented team player who can be flexible with hours if necessary and can
      work with minimal supervision.
    • Good adherence to company rules and regulations
    • Time management and team skills (some project management involved).
  • Can start ASAP
  • Open to work on a project based employment subject to extension
  • Open to work from home or report to the office physically if needed

  • Responsible for ensuring accurate processing of new accounts and modification of employee accounts.
  • Log all interactions in the ticketing system, ensuring proper priorities are established and procedures are followed.
  • Escalate complex issues to relevant IT support groups or arrange and coordinate external technical support where problems cannot be resolved in-house.
  • Monitor the ticket queue and ensure all account-related requests and issues are resolved in an efficient timely manner.
  • Serve as technical resource for account administration to answer questions, identify needs, make recommendations, and carry out research.
  • Create and maintain documentation of account administration procedures, tip sheets, and other documentation as needed to provide efficient flow of communication to the Service Desk and other IT groups including the knowledge base and intranet.
  • Escalate complex issues to relevant 2nd and 3rd level IT Support teams.
  • Participate in project teams as necessary.
  • Ensure hardware and software security; perform all duties in accordance with copyright laws and licensing agreements.