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AR Analyst

Job Category:

Accounting

Job Level:

Professional

Open Date:

15-Nov-2019

Location:

CEBU CITY (Capital)

Close date:

15-Dec-2019

Client Industry:

SHARED SERVICES

Job Description and Qualification:

Essential Responsibilities

• Receives inbound calls from customers
• Maintain a positive and professional attitude towards customers at all times.
• Keep record of all customer interactions by way of ServiceNow ticketing tool.
• Perform customer issue identification and first call resolution.
• Perform outbound call for callback activities.
• Reach out to other functional teams to resolve customer issues.
• Work closely with AR Cash Application and Collections teams relative to ServiceNow tickets submitted to ensure timely issue resolution.
• Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems
• Assist with other Customer Management duties or projects as assigned, including continuous improvement efforts

Qualifications
Bachelor’s degree in Accounting, Business Management or related field preferred
• With at least 2 years of experience in Financial shared services or customer service environment
• Proficient computer skills including Microsoft Excel experience (SharePoint a plus)
• With experience in Oracle system and other ERP systems

Salary:

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