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Job Category:

General Management

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Close date:


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Job Description and Qualification:

Reports To: Country President

Position Purpose: This key position will be instrumental in establishing, sustaining 
and improving of the processes both Financial and operational of 
the Sodexo FM Services operations. The Assistant Operations 
Director is financially responsible for all FM contracts & TMS 
business undertaken, this will range from staffing and 
recruitment following Sodexo policy to mobilization of new 
contracts, reviewing customer satisfaction levels, Cost control of 
contracts and overheads as well as the overall financial 
sustainability of the business. The role will have all Chief 
Engineer reporting to the Assistant Operations Director (OD) on 
operational matters. The AOD, operations will be responsible for 
the 3 years planning process for all operating contracts. The role 
will be focused on helping to achieve our 3 years budget plans 
and assist the development departments with operational 
experience to help with pricing models and risk analysis. The 
AOD role will become more diverse as the business grows and it 
will require the AOD to service all clients in supporting new 
project work to improve delivery of services to clients. 

Key Result Areas:
? Achieve all budgets as agreed with the Managing Director and 3 year planning process.
? To manage the operations of the portfolio of contracts.
? To establish all the processes and procedures within the Shell Business account
? Mentoring of staff.
? Introduction of best practices across sites, looking at value add opportunities 
? Client retention through customer satisfaction and client relations, using the Client for Life process.
? To understand contractual obligations and meet all customer expectations under this agreement. 
? Adhere to OH&S regulations by providing site specific standard operation procedures and to ensure 
all staff follow these procedures thus reducing risk to our employees and our customer’s employees. 
? Provide interpretation of financial reports and manage the account so that we follow all budget plans 
on a monthly basis.
? Be proactive in the recovery of overdue monies owing to Sodexo from its internal and external 
? Provide leadership and management to site staff, FM, Contract, Engineering & Regional Managers;
? Be proactive in understanding the various clients’ requirements and ensure that this understanding 
is maintained, acted upon and developed further where possible.
? Ensure that Sodexo FM Services policies regarding Human Resource Management are understood 
by the management team and complied with.
? Be aware and report on competitor activities and strategies within your areas of responsibility.
? On a Weekly and Monthly or as needs basis, report to the Managing Director relating to the 
financial, qualitative, contractual and personnel matters of your business portfolio. 
? Manage and mentor and maintain a strong working relationship with the Business Development 
team for Sodexo, offering assistance wherever and whenever required.
? Ensure all areas of income generated are maximized, and all areas of cost and expenses are 
minimized, wherever possible
? Represent Sodexo at industry meetings, seminars and conferences as required to ensure the 
successful management of the business portfolio.
? Other duties as reasonably requested from time to time.
? The incumbent has the authority to achieve the above responsibilities in line with the Sodexo 
Philippines Delegation Plan 

Key Competencies:
? Computer literacy, with excellent oral and written communication and presentation skills;
? Have the tertiary qualifications and/or experience required to provide the outcomes listed above;
? Have good understanding of cost analysis.
? To be proactive in looking for value-add opportunities to increase contract 
? Understand Contract obligations
? To be professional in communicating with clients