ASSISTANT OPERATIONS DIRECTOR
Job Category:
General Management
Job Level:
Executive
Open Date:
23-Feb-2022
Location:
CITY OF MANILA
Close date:
31-May-2022
Client Industry:
MANAGEMENT SERVICES
Job Description and Qualification:
Position Title: ASSISTANT OPERATIONS DIRECTOR (FM)
Reports To: Country President
Position Purpose: This key position will be instrumental in establishing, sustaining
and improving of the processes both Financial and operational of
the Sodexo FM Services operations. The Assistant Operations
Director is financially responsible for all FM contracts & TMS
business undertaken, this will range from staffing and
recruitment following Sodexo policy to mobilization of new
contracts, reviewing customer satisfaction levels, Cost control of
contracts and overheads as well as the overall financial
sustainability of the business. The role will have all Chief
Engineer reporting to the Assistant Operations Director (OD) on
operational matters. The AOD, operations will be responsible for
the 3 years planning process for all operating contracts. The role
will be focused on helping to achieve our 3 years budget plans
and assist the development departments with operational
experience to help with pricing models and risk analysis. The
AOD role will become more diverse as the business grows and it
will require the AOD to service all clients in supporting new
project work to improve delivery of services to clients.
Key Result Areas:
? Achieve all budgets as agreed with the Managing Director and 3 year planning process.
? To manage the operations of the portfolio of contracts.
? To establish all the processes and procedures within the Shell Business account
? Mentoring of staff.
? Introduction of best practices across sites, looking at value add opportunities
? Client retention through customer satisfaction and client relations, using the Client for Life process.
? To understand contractual obligations and meet all customer expectations under this agreement.
? Adhere to OH&S regulations by providing site specific standard operation procedures and to ensure
all staff follow these procedures thus reducing risk to our employees and our customer’s employees.
? Provide interpretation of financial reports and manage the account so that we follow all budget plans
on a monthly basis.
? Be proactive in the recovery of overdue monies owing to Sodexo from its internal and external
clients.
? Provide leadership and management to site staff, FM, Contract, Engineering & Regional Managers;
? Be proactive in understanding the various clients’ requirements and ensure that this understanding
is maintained, acted upon and developed further where possible.
? Ensure that Sodexo FM Services policies regarding Human Resource Management are understood
by the management team and complied with.
? Be aware and report on competitor activities and strategies within your areas of responsibility.
? On a Weekly and Monthly or as needs basis, report to the Managing Director relating to the
financial, qualitative, contractual and personnel matters of your business portfolio.
? Manage and mentor and maintain a strong working relationship with the Business Development
team for Sodexo, offering assistance wherever and whenever required.
? Ensure all areas of income generated are maximized, and all areas of cost and expenses are
minimized, wherever possible
? Represent Sodexo at industry meetings, seminars and conferences as required to ensure the
successful management of the business portfolio.
? Other duties as reasonably requested from time to time.
Authorities:
? The incumbent has the authority to achieve the above responsibilities in line with the Sodexo
Philippines Delegation Plan
Key Competencies:
? Computer literacy, with excellent oral and written communication and presentation skills;
? Have the tertiary qualifications and/or experience required to provide the outcomes listed above;
? Have good understanding of cost analysis.
? To be proactive in looking for value-add opportunities to increase contract
? Understand Contract obligations
? To be professional in communicating with clients
Salary:
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