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AVP-After Sales

Job Category:

Sales

Job Level:

Executive

Open Date:

18-Mar-2020

Location:

TAGUIG CITY

Close date:

17-Apr-2020

Client Industry:

INSURANCE

Job Description and Qualification:

  • Actively contribute to the attainment of financial and customer KPIs by providing strategic direction and tactical alignment to the after-sales team handling customer transactions and communication
  • Ensure readiness of the team to handle increasing customer demands by ensuring development and implementation of various projects/campaigns, process enhancements and strategic initiatives 
  • Address and improve VOCs and VODs through understanding and implementing strategic initiatives that will provide better customer touchpoints in the different policy life cycle stages
  • Ensure customer retention and customer loyalty 

Salary:

PHP 2 M – 2.9M