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Account Manager

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Client Overview:

 is a leading global provider of professional information solutions in the science, medical, legal, risk management and business sectors. We help scientists make new discoveries, lawyers win cases, doctors save lives, corporations build commercial relationships, insurance companies assess risk, and government and financial institutions detect fraud. 


Supporting customers across the world by delivering a variety of business-critical services for RELX Group. We provide business process services for operations in content, customer support, technology, finance, sales, marketing and business optimization. 

Client Industry:


Job Description and Qualification:


  • Meet or exceed monthly and annual sales goals  
  • Identify and target revenue/growth opportunities within an assigned territory/set of accounts; develop and implement a detailed strategic sales plan to demonstrate how to maximize those revenue opportunities  
  • Meet telesales team objectives including call rates, conversion rates, campaign deadlines, lead qualification, customer data management and revenue targets. 
  • Effectively identify and develop qualified sales opportunities to develop a sales pipeline using prescribed sales methodology 
  • Identify key contacts and decision makers within a customer organization and develops strong relationships with those contacts  
  • Own the relationship with the customer and is responsible for the overall health/status of the relationship  
  • Demonstrates an in-depth understanding of ICIS products, content and solutions including the ability to articulate competitive differentiators and our value proposition 
  • Effectively build, manage, and close a sales pipeline of qualified customers for ICIS products and services 
  • Efficiently manage a portfolio of customers to optimize client satisfaction, engagement, and retention 
  • Enter and upload customer information into and relevant CRM databases 
  • Keep records of sales and note useful information 
  • Collaborate with global staff on sales pportunities, leveraging senior sales team experience to maximize deal potential where applicable. 

 Skills and Behaviours 

  • A natural on the phone and comfortable, to have high in-depth business discussions with senior decision makers 
  • Highly self-motivated, energetic individual who builds strong relationships quickly 
  • Strong focus on solution sales and selling on value 
  • Commercially minded with a strong motivation to succeed in a high performing sales team 
  • Flexible and adaptable to meet the needs of the changing market, our customers and the business 
  • Great negotiation and communication skills 
  • Passionate about a world-class customer experience 
  • Curious about everything, willing to ask questions and challenge the status quo in order to provide better customer and business outcomes 
  • Driven, passionate, motivated individual