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Account Service Head

Job Category:

BPO / KPO / Shared Services

Job Level:

Executive

Open Date:

28-Jan-2020

Location:

CITY OF MAKATI

Close date:

31-May-2020

Client Industry:

SHARED SERVICES

Job Description and Qualification:

Job Description:

The Account Services Manager will oversee functions of the New Accounts and Account Maintenance teams in Manila.  As an Account Services’ Manager, you will be responsible for managing a team of Operations Specialists. Responsibilities will include the day-to-day management of workload, identifying process enhancements and working with various internal/external business partners.

Essential Responsibilities:

§ Provide leadership and oversight at the functional level within the processing team

§ Ensure service levels are met or exceeded for all processes

§ Work with internal/external business partners as needed to identify and document process and  system enhancements for increased productivity, quality and efficiency

§ Communicate business status, initiatives, accomplishments and needs to senior level management both verbally and via regular reporting

§ Develop and maintain team performance metrics for dissemination daily, weekly and monthly

§ Participate in cross functional initiatives to improve policies and or program development

§ Work with appropriate Compliance, Legal, Fraud and Audit resources to maintain regulatory compliance and sufficient controls for all functions

§ Maintain accurate operations risk policies and procedures

§ Maintain knowledge of operational business processes, policies and systems

§ Good judgment & business acumen with a keen ability to assess people, processes & products

Minimum Required Skills:


§  Bachelor’s degree required

§  At least 3 to 5 years of experience in leadership type roles within financial services

§  Strong leadership skills

§  Must be a dynamic and self-starting individual, able to work as part of a team or independently, with strong organizational skills

§  Ability to identify key results and critical solutions that support position objectives

§  Ability to work on multiple projects simultaneously with little or no supervision/ direction


Salary:

PHP 2 M – 2.9M