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Accounts Receivable Lead - Collections

Job Category:


Job Level:


Open Date:



CEBU CITY (Capital)

Close date:


Client Overview:

Our client is an independent business to business service provider within a corporation which is a diversified global manufacturer with annual revenues of $7.5 billion. They are accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, centers operate across the globe to maximize service to our operating companies (OpCos).

Client Industry:


Job Description and Qualification:

Summary Description:

  • Working with an emerging shared services organization, the AR Lead is responsible for leading and supporting a business segment’s processing of account receivables. This role is responsible for managing a small team of accounts receivable analysts to ensure accurate and timely processing of receivables for a specified business segment. As an AR Lead, you will also be responsible for investigating and correcting escalated issues while maintaining positive relationships with internal and external customers, as measured by service level agreements and key performance indicators. This position reports to the Manager, AR. The role is based in Cebu, Philippines.

Essential Responsibilities:

  • Workload analysis, capacity planning and inbox management to ensure timely and accurate application of cash in accordance with Operating Company guidelines and requirements
  • Maintain Customer Relationships (collections)
  • Processing, monitoring, and proactively managing customer credit (including coordination with Operating Company leadership to appropriately manager customer relationships)
  • Managing collections activities
  • Month-end closing and balance sheet integrity activities
  • Internal and external performance reporting and relationship management
  • Individual performance and career management (including hiring and terminations)
  • Continuous improvement leadership, including identification of process and system improvements
  • Partnering with the AR manager to support strategic initiatives
  • Partnering with related functions such as Sales, Customer Service and Customer Data Management
  • Special projects as assigned


  • Bachelor’s degree in Accounting, Business Management or related field preferred
  • Minimum three (3) years’ Accounts Receivable experience in a manufacturing context including:
    1+ years in a shared services model preferred
    1+ years supervisory experience
  • Experience managing data in large ERP systems, Oracle preferred
  • Proficiency using Microsoft Excel (Ex: Pivot tables, VLOOKUP, Charts and Graphs etc.)
  • Lean training a plus
  • Demonstrated proficiency managing data in Microsoft Office (SharePoint)
  • Amendable to work in Ayala, Cebu
  • Willing to work on a shifting schedule

Preferred Qualifications:

  • Excellent interpersonal and communication skills
  • Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail
  • Ability to meet deadlines and produce accurate results
  • Willing to work flexible hours when business conditions dictate
  • High level of customer focus and ability to maintain a positive attitude at all times
  • High level of proficiency in Microsoft Office products
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to prioritize and multi-task in a fast paced environment
  • Self-directed, positive and ethical role model able to work with minimal supervision
  • Ability to be an effective team member and display initiative
  • Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe the company's Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards