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Accounts Receivable Team Lead

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Client Overview:

A global leader in consulting, technology services and digital transformation, the company is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.

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Job Description and Qualification:

Role Overview:

The Team Lead is responsible for the adherence to the agreed Collections strategy and meeting agreed performance levels. The role will involve the daily management of the Collections Team.

Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements. Responsible for leading, motivating and assigning work a small team. Aims at improving process and motivating staff to do the same. Responsible for following control procedures and maintaining operational procedures.

General Responsibilities:

• Manages a team of Collections / Dispute and Deduction Specialists
• Manages one or a few large customers on the basis of an Account Management approach
• Ensures the implementation and adherence to the agreed collections policy
• Responsible for achieving cash collection and ageing targets
• Acts as first point of escalation for (jr) Credit Controllers
• Manages, implements and maintains the Customer segmentation
• Drives process redesign to ensure improvement within client context
• Acts as Subject Matter Expert for the client specific application of the client processes
• Drives Value back to client utilizing their process expertise
• Ensures compliance with established credit management protocols within team
• Establishes and develops relationships with major accounts
• Monitors the impact of Dispute, Deductions and Query process to ensure that Disputes, Deductions and Queries are processed accurately and timely.
• Ensures team cash collection targets are met
• Develop strategies and solutions for problematic customers
• Escalates problem deductions and disputes to the client in accordance with the escalation policy. Prepares recommendations with regards to actions
• Reviews query developments and trends at various customer levels providing root cause analysis of anomalies and recommend solutions

Minimum Requirements:

• Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking or equivalent.
• At least 2 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Mckinley West, Taguig.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Finance - General/Cost Accounting or equivalent.