Skip to content

Assistant Operations Manager - Customer Service (Cebu CIty)

Job Category:

BPO / KPO / Shared Services

Job Level:

Managerial

Open Date:

07-May-2020

Location:

CEBU CITY (Capital)

Close date:

06-Jun-2020

Client Industry:

BPO

Job Description and Qualification:

Job Summary:
  • This function is responsible for supervising and managing the Customer Service department. The purpose of this function is to assist the Operations Manager and/or Operations Director in overseeing the tasks that are involved in ensuring that the services are delivered as quickly, efficiently, comprehensively, and accurately as possible with the highest customer satisfaction. In the absence of an Operations Manager, the Assistant Operations Manager assumes the overall management of the tasks.

Education:
  • A Bachelor’s degree holder

Experience:
  • Minimum of 1-3 years of relevant experience in handling operations in supervisory or managerial role preferably in workforce management, quality assurance, and customer services.
  • Specific experience in voice or non-voice Customer Service, Business Process Outsourcing and/or Knowledge Process Outsourcing.

Salary:

0.00