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Assistant Project Manager

Job Category:

BPO / KPO / Shared Services

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Job Description and Qualification:

Job Summary

The role is responsible in ensuring efficient and effective service delivery while maintaining the trust of both our internal and external customers.


MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance, Procurement, Investment Operations, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance, Digital Operations, and Information Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 6,000+ employees across Manila, Cebu, and Chengdu (China).

Manulife has ambitious goals to put the customer at the center of everything we do by delivering an experience that is differentiated and digitally enabled.

Role and Responsibilities

Reporting directly to Project Management Lead of Professional Services, the Project Manager is primarily accountable for ensuring efficient and effective service delivery in adherence to service level agreements with both our internal and external customers by providing direction/guidance to team members in driving high performance.  Responsibilities include the following:

  • Able to act as representative of the project team when required
  • Effectively partner with the Project Sponsor/Owner to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit.
  • Effectively manage daily operations on the team assigned by coordinating efforts with peers onsite and offsite.
  • Effectively works with the Scrum Master and Product Owner to manage daily operations on the team.
  • Provide support/feedback to the Product Owner with regards to execution of sprint deliverables.
  • Provides direction, instructions and guidance to team members to continuously improve both individual and team performance. Ensure all team members are engaged and are effective contributors toward the team success.
  • Drive operational efficiencies and cultivate innovative mindset among team members.
  • Discuss Business Unit feedback on a real-time, daily, weekly, and monthly basis with the team. Applies best practices in coaching for quality daily.
  • Responsible for Governance, Reports, and Continual Service Improvement.
  • Ensure compliance to work process standards and guidelines.
  • Other Duties and Responsibilities assigned by the immediate manager


  • Bachelor’s Degree in Computer Science, Engineering or related field.
  • Minimum 2 years of relevant experience in Information Technology; with experience in Application Management and Support in the Financial Services Industries
  • Preferably with experience in process improvement and automations
  • Experience in any of the following technical skills:
    • Systems/Applications Development or Support
    • Environment Management and Release Deployment
    • Security Risk Management Operations
    • Business Intelligence
    • Automation
  • ITIL Intermediate Certifications and Project Management methods (Agile, SAFE, Waterfall, PRINCE2)

is an advantage

  • Proven leadership & people/talent management capabilities.
  • Able to function as an organizational change agent and see beyond current situations towards enterprise-wide higher-level process and systems improvements
  • Demonstrated project management & planning skills; balances strategic skills with tactical execution skills
  • Strong analytical & metrics management skills
  • Strong communication skills - verbal, written, presentation, & negotiation; ability to adapt content to various audiences; communicates effectively at all organization levels.
  • Proven interpersonal skills: ability to build relationships, engage and influence others, work with a diverse internal and international customer base.
  • Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
  • Flexible on shift and overtime may be required to meet business deadlines.

This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role.