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Associate Operations Analyst - Diliman, Quezon City

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Overview:

Client Overview:

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations!


Our client is a leading insurance and wealth and asset management group with global headquarters in Canada, operating regionally in Asia and the United States that 35,000 employees across the globe. Its global shared service centre in Quezon City and Lapu – Lapu City provides administrative, finance, investments, analytics, professional services, support, contact centre and information technology services to companies around the world and puts the customers at the forefront.


The company aims to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals.

Client Industry:


Job Description and Qualification:

Job Description

The Opportunity

The team is seeking a self-motivated Batch Operator, who will maintain a timely overnight production schedule, verify good data, and minimize any incident that can cause business outage.

We are looking for someone with: 

  • At least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.

  • At least 1-2 years of experience related to the role.
  • High level of analytical and problem-solving skills

  • Good English communication skills (oral and written)

  • Strong organization and time management skills and highly trainable with ability to multi-task.

  • Proven ability to work within a team of technical and business professionals and work independently

  • Ability to remain calm under pressure and to provide clear direction to people during times of crisis

  • Knowledgeable in SQL and Unix

  • Knowledgeable in Control-M, Opcon and CA WLA Scheduler

  • Good technical knowledge and experience with Mainframe z/OS (JCL, INFOPAC, Endevor, SDSF, CICS) and Unisys

  • Open to 24/7 rotating shift
  • Amenable to work in Diliman, Quezon City.

On the job you will: 

  • Monitor mainframe and distributed batch cycles for any failure or error using required tools

  • Understand problem identification

  • Perform preliminary investigation and provide solutions as needed

  • Understand problem severity and recovery

  • Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report same to immediate supervisor.

  • Maintain system performance and online availability

  • Maintain all system and application documentation by making sure everything is up-to-date.

  • Process adhoc requests as per requirements

  • Perform manual tasks, health check and system reboot

  • Restart procedures or perform job reruns

  • Understand the environment (LPARS) where the jobs are running, what applications run where, how to log on to various systems, interactions between LPARS

  • Adjust schedule as needed and document all schedule changes

  • Identifies schedule impacts due to changes and proactively escalates to team

  • Gets involved in event scheduling meetings and/or interactive planning meetings as required by the team or clients.

  • Perform request, change and incident management

  • Generate reports as per requirements

  • Communicate, respond and follow up on all issues raised by the client; Problems/issues that are reported by the client must be dealt with and responded too promptly

  • Conduct 1st pass review and provide feedback within the discussed frequency