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Associate Operations Analyst

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

People Leader Role: No

Key Accountabilities:

Individual Accountabilities:
• Responsible for seamless functioning of ServiceNow technology and applications for the benefit of internal users
• Provides great customer service experience to assist with troubleshooting ServiceNow issues
• Resolves ServiceNow issues and record transactions via ticketing system
• Develops and maintains checklists for common ServiceNow issues
• Performs ServiceNow user administration duties
• Provides frontline support for resolving service tickets in a timely manner, escalates complex issues to platform technical analysts where appropriate
• Platform: Focuses on supporting ServiceNow platform
• Investigates and resolves simple issues with ServiceNow platform
• Works together in a global team with a common purpose, follows directions from team members

Job Requirements:
Familiar with:
• Microsoft Office 2007 to 2013
• Windows 7, Windows 8, Windows 10, XP and Vista
• Windows Server 2003 and 2008
and 2012
• Needs mentoring from competent colleagues
• Needs recipes for tasks
• Is pointed in the direction of relevant trainings by his or her colleagues
• Most interpersonal skills meet requirements
• Moderate working knowledge of key aspects of role
• Staying abreast of developments in your own technical discipline
• Most straightforward tasks completed to acceptable standard, requires some iteration
• Requires guidance to link each step
• Understands the informal structure
• Constantly learns from both success and failure
• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
• Proactively identifies opportunities for improvement in processes and workflows
• Monitors areas of persistent difficulty and creates materials to efficiently deal with them