Skip to content

Associate Operations Analyst

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Batch Operators with the resources to solve critical problems for the future of our business, which is why we need you. 

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit 
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters 
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

  • Strong motivational and development skills, innovative problem-solving skills, and negotiating skills.
  • Proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment.
  • Extensive experience with the support of on and offshore support teams and customers
  • Two to three years work experience related to Batch Operations
  • Strong knowledge of technology platforms and environments. (Mainframe, AIX, Linux, Windows, Unix)
  • Knowledge of business functions and issues.
  • Background in custom reporting skills using SQL and Oracle
  • Excellent decision-making skills and ability to troubleshoot basic operations issues and job failures
  • Understanding of job types, JavaScript, and triggers used for CA WLA job processing
  • Background in Batch Processing
  • Problem Management and Quality Control
  • Instructional computer environment experience
  • Ability to work independently (this is a 24x7 shift and may require periods with no on-site supervision)

Nice to Have:

  • Knowledge in any Batch Scheduling Tool is an advantage

On the job you will: 

  • Monitor Production Application/Batch Processing to avoid the risk of data loss
  • Maintain a timely overnight production schedule and minimize any incident that can cause business outage.
  • Present complex ideas clearly, manages the complexities of integrating new technologies
  • Influence individuals across business boundaries to achieve objectives


Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success 
  • A bold ambition and set of goals to be a leader in driving transformation in our industry 
  • Our best. Every day.