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Associate Platform Technical Analyst

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Overview:

Top global insurance firm

Client Industry:


Job Description and Qualification:

Key Accountabilities:

  • Windows server administration and desktop support
  • Level 1/2 support role (not a customer contact center). Assist in resolving routine to moderately complex production problems. Assist internal end users in resolving application and hardware incidents
  • Participate on priority 1/2 technical calls/meetings
  • Coordinate projects (Business Unit, Cross Divisional and Vendor initiated). Project tasks may include; chairing meetings, scheduling changes, submitting service requests for vendor support (Server Team, Database Team Support)
  • Perform change management tasks. Review change tickets and coordinate testing for infrastructure related changes. Participate at weekly Change Advisory Board (CAB) meeting.
  • Perform configuration management database (CMDB) data quality analysis and grooming
  • Perform security vulnerability analysis for JH Insurance servers. Review vulnerability report, coordinate changes with the vendor to address and resolve vulnerabilities.
  • Batch job coordination for month, quarter and year end systems processing.
  • Provide on-call support via phone/laptop on weekends and holidays (rotating schedule)

  • Bachelor's Degree
  • At least 1 year relevant experience (incident support/ change management)
  • Proficient MS Office applications
  • Must have excellent communication skills
  • Must be highly analytical