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Associate Software Technical Analyst

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Key Accountabilities: 

  • Responsible for seamless functioning of technology and applications for the benefit of internal and external users 
  • Assists with resolution of issues surfaced by support analysts 
  • Resolves technical issues and record transactions via ticketing system 
  • Promotes persistent issues to Engineers and Architects where necessary 
  • Enables use of software/platform components through configuration, scripting and provisioning, designs materials and processes to educate users 
  • Create and maintain script libraries to triage most common issues 
  • Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships 
  • Escalates persistent issues to engineers and architects where necessary 
  • Proactively makes suggestions for improvements based on understanding of availability SLA 
  • Platform: Focuses on configuring platform to enable software development 
  • Infrastructure: Focuses on configuring infrastructure to support platform
  • Software: Focuses on configuring software to enable application development 
  • Uses from catalogue of scripts and solutions to solve known issues regarding configuring, provisioning and maintaining software/platform 
  • Develops training material, processes and flows to enable users to optimize use of software/platform 
  • Basic business acumen, able to support delivery of value proposition 
  • Some positive impact to specific organizational entitles 
  • Works together in a small team with a common purpose, follows rules from team members 

Minimum Skills Requirement to Hire: 

The candidate: 

  • Bachelor’s Degree in any Technology courses (Computer Science, Computer Engineering, IT, MIS or a related Analytical field) with preference for applicants with experience in programming. 

Tools/Technical/Process Specific Knowledge or Skills: 

  • 2+ years of development experience with a solid understanding of programming concepts. 
  • 1+ years of experience with WinAutomation. Familiarity/Experience with additional RPA tools (Automation Anywhere, ProcessRobot) highly preferred. 
  • Working knowledge and experience in any programming language. 
    • JavaScript, AJAX, jQuery, JSON, XML and Web Services
    • HTML 5 and CSS3 and Responsive Web Design
    • MS-SQL Tables, Views, Stored Procedures, Triggers and Functions 
  • Understanding of HTML and experience in SQL required. 
  • Experience in .NET, C#, Visual Basic and macro development preferred. 
  • Proficient in Microsoft Word, Power Point and Excel. 
  • Understanding of process design documents and technical design documents on automation space. 
  • Ability to improvise configuration/coding to new situations, new integrations and/or new products/interfaces within RPA softwares/tools. 
  • BPMN or Workflow Modeling applications 
  • General knowledge in software testing 
Schedule: Mid Shift (3PM to 12 midnight)