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Associate Support Analyst

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Overview:

Top global insurance firm

Client Industry:


Job Description and Qualification:

Duties and Responsibilities

  • Ensure service calls from customers are addressed accurately and in a timely fashion, with emphasis on customer care.
  • Ensure that the North American Service Desk Mailbox and work queues are routinely monitored and that all inquiries and requests are actioned in line with the Service Desk Operational Performance Targets.
  • Reset network or application passwords according to the End User Support policy.
  • Assist in reviewing Service Desk calls and tickets and report to management any inefficiency in process to ensure quality service is provided to end-users.
  • Work on special projects or duties related to Service Desk as assigned or requested.


  • Bachelor’s degree in any course (Computer related course is a plus.)
  • Knowledge of Microsoft Office Suite, Lotus Notes, Active Directory and a variety of other applications.                          
  • Technical service experience and strong customer service orientation (At least 2 years’ experience in Customer Service / Technical Support is a plus.)
  • Experience in support of a dynamic Service Desk environment covering desktop and application troubleshooting       
  • Excellent verbal and written English skills  
  • Willing to work in Quezon City.