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Associate Support Analyst

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Overview:

top global insurance firm

Client Industry:


Job Description and Qualification:

Job Description

•Manage and execute service requests for changes to user accounts and groups, as well as access privileges for Investment and Group Function applications

•Identify issue and apply necessary corrective action or ensure incident and change tickets are assigned to the correct resolver group

•Fulfill change requests dictated by the document provided by the business

•Manage deadlines, attend urgent cases effectively

•Manage multiple tasks within a heavy workload environment while meeting service quality and turnaround objectives

•Inform Tech Leads of updates in documentation of procedures upon receipt from Business Owners or System Owners

•Perform Ad Hoc tasks and fulfill special projects assigned by On Shore and Off Shore Leads


Technical Skills:

•Good working knowledge in Windows and web-based application environments

•Good working knowledge in Microsoft Office

•Understanding of Investment or Trading System (Bloomberg), experience with support is an advantage

•Technical Helpdesk/Call Centre experience is an advantage

•Familiar with ITILv3 Process

•Good working knowledge in the following applications and ticketing system tools listed:

Application Specific Knowledge:




•MS Word, Excel and PowerPoint







•SS&C Recon