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Associate Support Analyst

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Client Overview:

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations! 


Our client is a leading insurance and wealth and asset management group with global headquarters in Canada, operating regionally in Asia and the United States that 35,000 employees across the globe. Its global shared service centre in Quezon City and Lapu – Lapu City provides administrative, finance, investments, analytics, professional services, support, contact centre and information technology services to companies around the world and puts the customers at the forefront. 


The company aims to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals.

Client Industry:


Job Description and Qualification:

Job Description

Key Accountabilities:

·         Conducts Application User Access Reviews

·         Submission of tickets in ServiceNow or other systems to request removal of access to the application or group as a result from termination, transfers, or certification.

·         Orphan Analysis: Identifying orphans from each application and submitting of orphan remediation request or GUID fixes.

·         Generation and distribution of Certification status and result reports to application owners

·         Tracking of ticket numbers submitted to remove personnel’s access

·         Tracking of reviews and their status

·         Documentation of evidences and attestations

·         Timely entry of time worked into PPM

Minimum Skills Requirement to Hire:

The candidate:

·         Bachelor's degree in Computer Science, Information Technology or equivalent.

·         Must pass current job expectations and meet performance metrics

·         Must not have any attendance issues and have not received any disciplinary action.

Soft skills:

·         Excellent written, verbal and presentation communication skills

·         Excellent organizational skills and ability to manage multiple tasks and effectively prioritize

·         A highly motivated self-starter who is self-disciplined and self-correcting.  Ability to influence and negotiate. Ability to create and maintain customer relationships

·         Ability to work independently and as a team player

·         Must have good MS Office skills and experience in creating reports

·         Strong English comprehension both oral and written

Technical Skills:

·         Strong PC skills, with experience in using Microsoft Office, especially Excel and Access (Basic Knowledge)

Tools Specific Knowledge

·         Active Directory Users & Computing (ADUC)Internet Explorer

·         IdentityIQ

·         MS Office Applications (Excel, Word, Outlook and PowerPoint)

·         ServiceNow

·         Skype for Business

·         VDI

·         Workday