John Clements

Job Summary

• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods and tools
• Handle customer inquiries and concern, provide appropriate solutions and alternatives
• Work closely with team leaders to drive innovative solutions to meet business needs.

Qualifications

• Completed at least two years in college without failing/back subjects
• At least 1 year call center experience providing support to international bank customers.
• Excellent English communication skills (spoken and writing)
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
• Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
• Minimum keyboarding skills of at least 35 words per minute
• Ability to multi-task and navigate multiple applications at the same time.
• Amenability to work in UP Ayalaland TechnoHub
• Amenability to work at night full-time, shifting schedules, Philippine holidays

Salary: Php24,000.00 - Php30,000.00 per month