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Bank Customer Service Representative- Quezon City

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

24-Feb-2021

Location:

QUEZON CITY

Close date:

26-Mar-2021

Client Industry:

BPO

Job Description and Qualification:

Job Summary

  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods and tools
  • Handle customer inquiries and concern, provide appropriate solutions and alternatives
  • Work closely with team leaders to drive innovative solutions to meet business needs.

Qualifications

  • Completed at least two years in college without failing/back subjects
  • At least 1 year call center experience providing support to international bank customers.
  • Excellent English communication skills (spoken and writing)
  • Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
  • Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
  • Minimum keyboarding skills of at least 35 words per minute
  • Ability to multi-task and navigate multiple applications at the same time.
  • Amenability to work in UP Ayalaland TechnoHub
  • Amenability to work at night full-time, shifting schedules, Philippine holidays


Salary: Php24,000.00 - Php30,000.00 per month

Salary:

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