Skip to content

Bank Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

19-Feb-2021

Location:

QUEZON CITY

Close date:

21-Mar-2021

Client Industry:

SHARED SERVICES

Job Description and Qualification:

·       

Responsibilities: 

·         Build sustainable relationships and trust with customers through open and interactive communication
·         Provide accurate, valid and complete information by using the right methods and tools
·         Handle customer inquiries and concern, provide appropriate solutions and alternatives

·         Work closely with team leaders to drive innovative solutions to meet business needs.


Requirements:

·         Completed at least two years in college without failing/back subjects

·         At least 1 year call center experience providing support to US or CA bank customers.

·         Excellent English communication skills (spoken and writing)

·         Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)

·         Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem

·         Minimum keyboarding skills of at least 35 words per minute

·         Ability to multi-task and navigate multiple applications at the same time.

·         Amenability to work in UP Ayalaland TechnoHub

·         Amenability to work at night full-time, shifting schedules, Philippine holidays


Salary:

0.00