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Billing Specialist (Revenue Cycle)

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Job Description and Qualification:

Department/Area Function:

Revenue Cycle is responsible for the invoice-to-cash process for all the client's legal entitles. The area creates and distributes invoices totaling over $1.5 billion. In addition, the Revenue Cycle team is responsible for reconciliation, adjustments, managing associated workflows and some analysis. In addition, the department processes cash receipts from customers (settlement, credit card, ACH and check), responds to time critical client billing inquiries (i.e., justification of charges and refunds).

Finally, the Revenue Cycle team plays an integral role in the support of finance-related projects (serves as team lead, member, SME and data provider), Customer Service (acts as a valued partner to PM, RM and the CHC to respond to time critical customer inquiries) and risk/compliance/regulatory concerns.

Job Functions:

  • Able to interpret billing transaction data for customers, client's Operations areas as well as other Finance departments.
  • Using our ticket tracking system, Salesforce, responds to cases, answering a variety of questions, and responding within our SLAs. Escalating as necessary if unable to resolve
  • Manages customer service queries and can analyze what customers and other stakeholders need when consulting the Billing team. Examples of these are providing invoices and other billing-related documents, validating and resolving billing disputes, and performing various contact update requests.


3-5 years of billing and customer service experience

Knowledge and Skills Required:

  • Strong knowledge of billing processing.
  • Understanding of client's services.
  • Excellent communication and analytical skills.
  • Highly proficient with PC.
  • Demonstrates ability to work independently.
  • Basic accounting knowledge.
  • SalesForce, Oracle, MS Word, Excel, and MetraNet