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Billing Specialist

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Client Overview:

It is a multinational company that provides transportation, relocation services, logistics and storage services from offices in nearly 60 countries.

Client Industry:


Job Description and Qualification:

Key areas of responsibility:

  • Responsible for ensuring timely and accurate creation of invoices for Key Account clients
  • Collaborate with internal customers for the various Client accounts to ensure all ordered Services have been created in systems and set up correctly to enable external and internal billing when billing triggers are reached.
  • Ensure services that have billing triggers are prepared for billing at the earliest possible instance, without ‘Work In Progress’ issues and invoices are presented to Clients in the agreed format adhering to agreed billing schedule
  • Collaborate with internal and external customer to deliver Clients expectations and needs and match the billing formats, account mapping needs, Purchase Order process, Vendor/customer set up needs, Legal Entity and Cost Center accuracy.
  • Collaborate with internal and external customer to ensure operational billing issues are timely resolved or escalated to appropriate stakeholders
  • Prepare and audit weekly, monthly, quarterly, annual and ad hoc reports and information submitted to internal and external customers are accurate and complete.
General Business Process Support
  • Ensure business process deliverables are completed according to timeline and KPI are achieved. These might include, but not limited, to the following:
    • Data audit – Collaborate with internal customers and/or Clients to review data consistency in preparation of data upload initiatives
    • Data update – Collaborate with internal customers to enter and/or update system data.
    • Data normalization – Standardize online or offline data to support other business processes
    • Create ordered Services in systems. Ordered services are correctly set up to support internal and external billing
    • Document management – Upload and extraction of documents into systems
Job and Experience requirements:
  • Minimum 5 years prior experience in reporting in a multi-unit, global entity on billing platform.
  • Effective communicator. Good command of English. Proficiency in other European languages is a plus.
  • Customer-oriented and strong relationship management skills
  • Pro-active attitude with a high degree of self-initiative
  • Number savvy and problem solving skills
  • Strong systems skills – past experience with using complex billing systems e.g. SAP or in-house system for a large corporate. Strong Excel skills for running reports, manipulating data – macros or complex formula experience is ideal / pivot tables
  • IT literate especially good knowledge on MS office.
  • Experience in implementation project management or training on systems is a plus
  • Evidence of a high degree of personal organization & attention to detail / structure in their approach