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Billing Supervisor - Taguig

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Be one of the pioneers of a newly set up shared services company based in the US.

Responsibilities and Duties:

  • Responsible for all aspects of the day-to-day supervision and leadership of Billing Representatives, including but not limited to the Performance Management metrics of collections, productivity, quality and aging.  Interview candidates and make hiring recommendations and decisions. Complete monthly quality evaluations.  Monitor staff scheduling and adherence to time and attendance protocol.  Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost.  Promptly identify issues and develop action plans to mitigate or resolve. 

  • Train, develop, motivate and assist subordinates in reaching new levels of skills, knowledge and attitude. Effectively maintain a work environment which stimulates and motivates the morale, engagement and growth of subordinates.  Identify performance deficiencies and opportunities and implement action plans as needed.    

  • Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, management and clients.  Timely completion of accounts referred to the Supervisory Desk by staff or management.      

  • Effectively communicate and interact with subordinates, management and clients. Conduct, attend and participate in meetings, conference calls and training sessions, including Management Meetings, Team Meetings, as well as one-on-one monthly meetings with subordinates to provide consistent performance feedback.  Complete the mid-year and year end Performance Management review.

  • Conducts interviews, hires, and trains employees

  • Manages planning, assigning and directing work to be done

  • Assesses performance of supervisors and representatives

  • Determines rewards and disciplinary actions required for employees based on performance

  • Addresses complaints received and resolves problems or escalated issues

Required and Preferred Qualifications:

  • Preferred Experience:  4-7 years of experience preferred; Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes; Supervisory experience or demonstrated leadership.

  • Required Education: High School diploma and/or equivalent education

  • Preferred Computer Applications: Strong technical skills, including PC and MS Office Suite knowledge, Proficient in Microsoft Office (Word and Excel)

  • Physical Requirements: Ability to sit and work at a computer terminal for extended periods of time

  • Work Environment:  Office/Team Work Environment

  • Willing to work on a night shift schedule

  • Willing to work in BGC