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Billing Supervisor

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

  • Responsible for all aspects of the day-to-day supervision and leadership of Billing Representatives, including but not limited to the Performance Management metrics of collections, productivity, quality and aging.  Interview candidates and make hiring recommendations and decisions. Complete monthly quality evaluations.  Monitor staff scheduling and adherence to time and attendance protocol.  Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost.  Promptly identify issues and develop action plans to mitigate or resolve.
  • Train, develop, motivate and assist subordinates in reaching new levels of skills, knowledge and attitude. Effectively maintain a work environment which stimulates and motivates the morale, engagement and growth of subordinates.  Identify performance deficiencies and opportunities and implement action plans as needed.  
  • Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, management and clients.  Timely completion of accounts referred to the Supervisory Desk by staff or management.  
  • Effectively communicate and interact with subordinates, management and clients. Conduct, attend and participate in meetings, conference calls and training sessions, including Management Meetings, Team Meetings, as well as one-on-one monthly meetings with subordinates to provide consistent performance feedback.  Complete the mid-year and year end Performance Management review.
  • Conducts interviews, hires, and trains employees
  • Responsible for managing patient account staff in processing accounts and working with designated payors to ensure proper reimbursement
  • At least 4-7 years experience in Accounts Receivable, Billing or Collections with 2 years experience in handling/ supervising a team
  • BPO/ Shared Services experience is preferred but not required
  • Exposure in Healthcare account is a plus but not required
  • Proficient in MS Office
  • Above average communication skills
  • Willing to work in a night shift schedule
  • Amendable to work in BGC
  • 7 full-time positions available