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Business Analyst Manager

Job Category:

BPO / KPO / Shared Services

Job Level:

Managerial

Open Date:

14-Sep-2021

Location:

QUEZON CITY

Close date:

14-Oct-2021

Client Overview:

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations!

 

Our client is a leading insurance and wealth and asset management group with global headquarters in Canada, operating regionally in Asia and the United States that 35,000 employees across the globe. Its global shared service centre in Quezon City and Lapu – Lapu City provides administrative, finance, investments, analytics, professional services, support, contact centre and information technology services to companies around the world and puts the customers at the forefront.

 

The company aims to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals.


Client Industry:

SHARED SERVICES

Job Description and Qualification:

Responsibilities:
  • Manage a team composed of business analysts, test analysts, project managers/coordinators and/or developers
  • Conduct performance review and assessment of the team
  • Lead multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
  • Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
  • Delivery of successful initiatives in a timely manner based on project objectives and success criteria
  • Promoting and enabling a high degree of collaboration among Business SMEs and decision makers to ensure successful and quick delivery.
  • Identification and escalation of key risks, issues and dependencies, as well as cost benefit trade-offs among a variety of options to align with overall project and program objectives
  • Work collaboratively with the Project Support Team to pro-actively share information and foster continued learning and development
  • Able to explain technical jargon to non-technical/commercial teams
  • Acting as an advisor to senior managers and executive teams
  • Ability to identify tasks and deliverables to contribute to project plan and provide estimates of your required effort
  • Understanding the rationale for the analysis approach. And, contributing to agreements about how to proceed
  • Facilitate group workshops and meetings
  • Able to generate and propose business case including identifying cost and business savings for the stakeholders
  • Understanding business needs to support project transition and help establish change.
Qualifications:

  • Bachelor’s degree in Computer Science / Information Technology, Financial / Investments, Legal Management degree holder or other relevant post-secondary education preferred.
  • At least 5 years of BA or consultant experience with Information Technology, Financial Services or Middle and Back office operations enabling integrated solutions to optimize processes, technology, data etc.
  • Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
  • Must have experience handling a dynamic team
  • Proficient in Microsoft Office Applications (including Visio, Project)
  • LOMA level 1 certification is a plus
  • Experience in Agile Methodology is an advantage
  • Completed Six Sigma Yellow Belt (BPI) Training
  • With certifications in areas listed below are an advantage:
    • Six Sigma Green Belt
    • ITIL
    • ECBA
    • Basic SQL
    • Project Management
  • Completed BA Preparatory Program is an advantage
  • Quick to adapt with proven experience learning new products, technologies and tools
  • Thorough knowledge of analysis with regards to information gathering, requirements writing, UAT testing etc.
  • Ability to identify and pursue continuous improvements
  • Excellent negotiating skills and an ability to manage inter-departmental work relationships.
  • Strong influencing skills with ability to make sound recommendations

Salary:

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