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Business Applications Consultant

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

13-Jan-2021

Location:

CITY OF MAKATI

Close date:

12-Feb-2021

Client Industry:

SHARED SERVICES

Job Description and Qualification:


The Business Application Management Team (BAM team) delivers IT-services to the the Company's business including application support, business analysis, projects and data & analytics. The applications and reports supported by the BAM Team allow the Company's community to run the day-to-day business, improve processes and analyse business trends. The BAM Application Support team works with the Manila Service Desk, BT Fleetsupport, TCS, external vendors and the ST BAM Business Analysts to provide daily support for technical system issues, how-to questions and system configuration updates.
Activities you will get involved with / are responsible for:

  • Ensure efficient and timely technical/ functional support on applications to minimize adverse impacts to the business.
  • Link business procedures and processes to application functionalities and configurations
  • Identify bugs (root cause analyses), track progress toward solutions with appropriate parties, test solutions, and communicate statuses to interested parties.
  • Provide excellent customer service to the application users by adhering to the standard support procedures. 
  • Develop productive working relationships with key business stakeholders to maintain an open dialogue on issues and solution progress.
  • Create application (functional/ technical) support documentation for common support issues and first time fixes for the Level 1 support team.
  • Provide training to the Level 1 team where appropriate.
  • Prepare application training documents and provide application (end user) training where appropriate.
Qualifications:

  • Graduate BS Computer Science, Information Technology or any related course.
  • At least 3 years work experience in process or application support role in which combining Business & IT was an important aspect
  • Experience working in a team-oriented, collaborative environment preferably with experience in working in an international environment
  • Experience in SQL will be an advantage
  • With background in any shipping business applications (BASSnet FMS/ BASSnet HR Manager/ IMOS/ Veslink will be an advantage
  • Open to work in a shifting schedule 

Salary:

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