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Business Travel Adviser

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Overview:

A worldwide leader in travel, with a network of more than 508 locations in 143 cities and 39 countries. An industry forerunner, leading the way in business travel by embracing new technologies, offering innovative services, and creating superior travel experiences for companies and their employees.

Client Industry:


Job Description and Qualification:


  • Provide Assistance to Business Travelers during normal business hours. Including but not limited to create new
  • Travel Reservations, air, car, hotel via the Sabre Reservations System
  • Be a part of Live24 team outside normal business hours, answering incoming calls and monitor incoming emails
  • Monitor for flight delays, cancellations, and any other emergencies, and contact the travelers to provide assistance and offer alternate options when their trip was disrupted
  • Monitor Global Risk Management portal and respond to imminent and serious threat.
  • Monitor clients’ whereabouts, locate them and assure their safety.
  • Run report for unused tickets and process for refund as needed
  • Monitor queue hourly to identify fare savings for our clients. Once the savings have been identified, process for void, re-issue or refund tickets.


  • Must have 1-3 years Sabre GDS knowledge & experience in Business Travel, preferably experience with Sabre Red360
  • Excellent customer service skills & people skills
  • Strong English communication skills, both oral and written
  • Ability to Multitask with outstanding attention to detail
  • International Fare structures and Pricing knowledge
  • Excellent knowledge of world geography & major airports/destinations
  • Willing to work from home permanently and be assigned in shifting schedule