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CSR|ALABANG

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

25-Apr-2022

Location:

CITY OF MUNTINLUPA

Close date:

30-Sep-2022

Client Industry:

FINANCIAL SERVICES

Job Description and Qualification:

WHAT WE'RE LOOKING FOR:
• Must have completed 2 years in College or a graduate of a 2-year associate course. Must be incoming 3rd year college
• At least 30 MBPS Wired internet connection is A MUST. Preferably 50 MBPS. If not, then must be ready to upgrade
• Has a conducive workspace
• At least 6 months to 1 year experience as Customer Service in BPO/Call Center industry
• Open to fresh graduates (bachelor’s degree) or career shifters without BPO or Call Center experience
• Ability to communicate well in English for both verbal and written
• Willing to work on a Work-From-Home setup temporarily and ready to report on site in Alabang once required
• Willing to work on a night shift
• Must be Residing within Metro Manila, Cavite, Laguna, Batangas. We will not consider farther than that.
• Open to work during weekends and holidays
• Open to accept a project based employment subject to extension
• CAN START IMMEDIATELY
• Preferably with complete pre-employment requirements (NBI, School Documents, Police Clearance, ETC)
• Preferably from ALABANG or nearby
• Tools will be provided (desktop)
ROLES AND RESPONSIBILITIES:
• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
• Resolve credit inquiries on new accounts;
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
• Comply with over-all call quality standards;
• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance

Salary:

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