CUSTOMER SERVICE REPRESENTATIVE | ALABANG
Job Category:
BPO / KPO / Shared Services
Job Level:
Entry Level
Open Date:
04-Dec-2020
Location:
CITY OF MUNTINLUPA
Close date:
31-Jan-2021
Client Industry:
FINANCIAL SERVICES
Job Description and Qualification:
WHAT WE'RE LOOKING FOR:
- Must have completed 2 years in College or a graduate of a 2-year associate course
- At least 20 MBPS Wired internet connection is A MUST
- Has a conducive workspace
- At least 6 months to 1 year experience as Customer Service in BPO/Call Center industry
- Ability to communicate well in English for both verbal and written
- Willing to work on a Work-From-Home setup
- Willing to work on a night shift
- Open to work during weekends and holidays
- Open to accept a project based employment subject to extension
- CAN START ASAP
- Preferably with complete pre-employment requirements
- Preferably from ALABANG or nearby
- Tools will be provided (desktop)
ROLES AND RESPONSIBILITIES:
- Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
- Resolve credit inquiries on new accounts;
- Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
- Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
- Comply with over-all call quality standards;
- Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance
Salary:
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