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CUSTOMER SERVICE REPRESENTATIVE | ALABANG

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

04-Dec-2020

Location:

CITY OF MUNTINLUPA

Close date:

31-Jan-2021

Client Industry:

FINANCIAL SERVICES

Job Description and Qualification:

WHAT WE'RE LOOKING FOR:

  • Must have completed 2 years in College or a graduate of a 2-year associate course
  • At least 20 MBPS Wired internet connection is A MUST
  • Has a conducive workspace
  • At least 6 months to 1 year experience as Customer Service in BPO/Call Center industry
  • Ability to communicate well in English for both verbal and written
  • Willing to work on a Work-From-Home setup
  • Willing to work on a night shift
  • Open to work during weekends and holidays
  • Open to accept a project based employment subject to extension
  • CAN START ASAP
  • Preferably with complete pre-employment requirements
  • Preferably from ALABANG or nearby
  • Tools will be provided (desktop)

ROLES AND RESPONSIBILITIES:

  • Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
  • Resolve credit inquiries on new accounts;
  • Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
  • Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
  • Comply with over-all call quality standards;
  • Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance

Salary:

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