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Centrify Engineer

Job Category:

Finance

Job Level:

Entry Level

Open Date:

06-Feb-2019

Location:

CITY OF MAKATI

Close date:

08-Mar-2019

Client Industry:

FINANCE

Job Description and Qualification:

Identity and Access Management Systems Administrator (Centrify)

Job Responsibilities:

  • Provide L1, L2 and L3 administration and technical & engineering support
  • Provide documentation of technical system process flows
  • Assist with monitoring and alerting of environment & processes and escalating when necessary to the required teams or individuals to address service issues / outages
  • Establishing monitoring processes to prevent or quickly detect when certificate or key deviations occur
  • Provide recommendations of optimized and improved processes at application level to ensure high availability of all IAM services
  • Support IAM solution deployments and perform routine maintenance activities
  • Create / finalize document on IAM solutions (“Know Your Solutions “documentation)

2)     Business Support:

  • Perform root cause analysis of IAM (Centrify) issues and provide summary to leadership for review
  • Support any training/awareness program by developing and /or deploying content
  • Provide documentation support to outline current IAM processes, workflows and business continuity plans
  • Assist with process engineering for new standardized work flow processes to help optimize the engagement model by enabling self-service where possible
  • Work with business teams to continue expanding Client’s strategic objectives and IAM solution landscape to enable them to leverage IAM features and services
  • Incident Management:  Establish and document process, govern incident tickets to ensure compliance with process standards.
  • Problem Management:  Establish and document process, govern incident tickets to ensure compliance with process standards.
  • Configuration Management:  Act as the Service Now expert for IAM (Centrify). 

3)     Operations Support:

  • Support current IAM (Centrify) core processes such as provisioning and DE provisioning with opening, closing and monitoring access request tickets, ID creation and password resets
  • Documentation of operating procedures for the Helpdesk resources
  • Support the help-desk activities to build dashboard for executive leadership:
  • Review and provide necessary remediation for unresolved and pending tickets
  • Monitor the ticketing queue and provide assistance with necessary escalations (if needed)
  • Conduct knowledge share with the IAM Service Delivery & Operations & Client’s engineering team to provide relevant information on gaps in current processes and the deployed technology
  • Provide regular admin Support (policy and configuration changes etc.


equirement:

  • Candidate must possess at least Bachelor’s degree in Computer Science/Information Technology or equivalent
  • 4 to 5 years relevant work experience
  • Solid technical background, with understanding or hands-on experience in IAM Tool (Centrify).
  • Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members
  • Excellent Client Management skills
  • Good written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office

Salary:

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