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Client Account Representative - Cebu

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

22-Jul-2020

Location:

LAPU-LAPU CITY (OPON)

Close date:

31-Oct-2020

Client Overview:

About our client

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations!

Our client is a global shared service centre providing finance, investments, contact centre, information technology, underwriting, actuarial, administrative and marketing services to companies around the world. They are a leading financial services group who puts customers’ needs first by providing the right solutions on areas such as insurance, financial advice and wealth and asset management.

With the company’s global headquarters in Canada and principal operations in Asia and the United States, they have served customers for more than 100 years and currently employs more than 35,000 resources. They aim to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals.

Client Industry:

SHARED SERVICES

Job Description and Qualification:

Job Summary:

  • Provide dedicated service to a block of challenging client whose group retirement plan is being record kept by the company
  • Deal directly with Plan Sponsors, Trustees, Brokers, and Third Party administrators
  • Handle call (inbound and outbound) and email transactions related to retirement annuities, investments, and insurance like enrollment, withdrawal, claims, etc.

Qualifications:

  • At least 2 years in college with 2 years of solid relevant experience in the BPO industry; Bachelor’s degree holder
  • Background in handling financial account related to retirement annuities, investments, insurance, etc.
  • Ability to converse effectively using the English language
  • Willing to work on night shift (Working schedule: Monday – Friday)
  • WORK FROM HOME (Equipments will be provided by the company)
  • Amendable to work onsite – Lapu-Lapu City (after pandemic)
  • Start Date: August 24, 2020