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Client and Concierge Analyst

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

22-Aug-2019

Location:

CITY OF MAKATI

Close date:

11-Oct-2019

Client Industry:

LEGAL/LAW

Job Description and Qualification:

Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree, in Business, Office Administration or equivalent.
  • Open to Fresh Graduates
  • Applicants must be willing to work in MAKATI CITY.
  • Must be open for a Project Based role (6 months)
  • CAN START ASAP
  • Must be flexible with shifting schedules and on weekends

Required Skills:

·         Excellent customer service skills

·         Ability to operate telephone equipment or systems and e-mail/word applications

·         Excellent oral and written communication skills  

·         Operate standard office equipment, including personal computer, copier, and fax

·         Basic Microsoft Applications (Excel, Word, PPT)

Tasks

·         Reports to and takes direction from the Shared Services Manager and the department’s corresponding leadership team

·         Operates multi-line telephones to transfer and take calls

·         Monitors mail systems in order to address or respond to emails

·         Assist callers with concerns related to document processing, traveling, dining and general administrative requests including but not limited to fax, voicemail, conference call, directions, office locations, and information on secretarial coverage.

·         Coordinate with various global point of contacts and vendors to accommodate and fulfill requests and queries

·         Maintain service quality through all responsibilities

·         Create and send reports to stakeholders

·         Conduct test calls to ensure proper call routing



Salary:

23,000.00