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Collection Specialist

Job Category:

BPO / KPO / Shared Services

Job Level:

Skilled

Open Date:

28-May-2019

Location:

TAGUIG CITY

Close date:

27-Jun-2019

Client Industry:

FINTECH

Job Description and Qualification:

John Clements Consultants, Inc. is looking for a Collections Specialist to a subsidiary of one leading FinTech Company (listed in New York Stock Exchange) in China. The work location will be in Bonifacio Global City.


Job Qualifications:

  • High school graduate or diploma and/or above
  • Previous collections experience (preferred but not required)
  • Open to fresh graduates
  • Willingness to work a flexible and variable schedule
  • Excellent communications skills

Skills & Expertise:

  • Strong problem-solving, negotiation, and conflict resolution skills
  • Excellent communication skills, both verbally and in writing
  • Patient and able to handle customer complaints or misunderstandings
  • A desire to go above and beyond job requirements to deliver an excellent customer

experience and create capacity-building change for the company

Job Functions:

  • Call customers with overdue accounts
  • Understand and explain the benefits of repayment and credit history to customers
  • Correct customer misunderstandings on product policies and terms
  • Diffuse tension from bad customer experiences with the application
  • Set up payment plans and follow-up schedule
  • Educate customers on consequences for late payments
  • Escalate difficult or unusual cases to Team Lead
  • Provide feedback on reasons for default to Team Lead

WALK-IN APPLICANTS ARE HIGHLY PRIORITIZED!

Apply directly at 2F RCI Bldg., 105 Rada St., Legaspi Village, Makati City.

Look for AIRA.

Salary:

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