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Collections Representative - Alabang

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

07-Oct-2020

Location:

CITY OF MUNTINLUPA

Close date:

31-Dec-2020

Client Industry:

FINANCIAL SERVICES

Job Description and Qualification:

Qualifications:
• Must be able to complete at least 2 years in College (No back subjects or consolidation of years)
• Has good English communication skills
• Must be willing to work on night/shifting schedules

Required Competencies
• With at least 6 months BPO experience in a non-local and call taking accounts
• Amenable to a possible Work from Home Setup or onsite. Preferably with good internet connection of at least 30 MBPS and with conducive working space.

Desired Competencies
• Has experience in Collections, Sales or Fraud
• Knowledgeable with basic computer trouble shooting

Duties & Responsibilities
• Handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts
• Setup payment arrangements to bring past due accounts current
• Education customers regarding their past due credits
• Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
• Comply with over-all call quality standards
• Adhere to company rules and polices especially on Time and Attendance

Salary:

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