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Collections Representative - CEBU

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:



CEBU CITY (Capital)

Close date:


Client Industry:


Job Description and Qualification:

Duties and Responsibilities:

  • Handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts
  • Setup payment arrangements to bring past due accounts current
  • Education customers regarding their past due credits
  • Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
  • Comply with over-all call quality standards
  • Adhere to company rules and polices especially on Time and Attendance


  • With at least 6 months BPO experience in a non-local and call taking accounts
  • Must be able to complete at least 2 years in College (No back subjects or consolidation of years)
  • Has good English communication skills
  • Temporary Work from Home - with conducive working space
  • Amenable to work onsite (if necessary)
  • Required: at least 30 MBPS (not just the speed but the plan)
  • Must be willing to work on shifting schedules
  • Knowledgeable with basic computer trouble shooting
  • Candidates should be currently residing in CEBU