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Collections Representative - Cebu

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

01-Jun-2020

Location:

CEBU CITY (Capital)

Close date:

31-Oct-2020

Client Industry:

BPO

Job Description and Qualification:

Duties and Responsibilities:
  • Handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts
  • Setup payment arrangements to bring past due accounts current
  • Education customers regarding their past due credits
  • Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
  • Comply with over-all call quality standards
  • Adhere to company rules and polices especially on Time and Attendance
Qualifications:
  • With at least 6 months BPO experience in a non-local and call taking accounts
  • Must be able to complete at least 2 years in College (No back subjects or consolidation of years)
  • Has good English communication skills
  • Amendable to work in a Work from Home Set-up.
  • Required: 30 MBPS internet connection plan (25 MBPS the least) - wired
  • Other tools needed will be provided by the company
  • Must be willing to work on night/shifting schedules
  • Knowledgeable with basic computer trouble shooting
  • Open for candidates that are currently residing in CEBU

Salary:

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