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Collections Specialist

Job Category:

BPO / KPO / Shared Services

Job Level:

Skilled

Open Date:

14-Nov-2019

Location:

CITY OF MAKATI

Close date:

14-Dec-2019

Client Industry:

FINANCIAL SERVICES

Job Description and Qualification:

Qualifications:
  • Minimum of 3 years collections experience - experience with income and expenditure calculations is a plus!
  • Strong verbal and written English communication skills
  • Negotiation and problem solving skills
  • Target driven and motivation to over achieve
  • Flexibility - we value a work life balance but on occasion may need you to work with us on shift changes and overtime
Job Description:
  • Using all available communication channels to liaise with our customers who find themselves in arrears on their mortgage repayments
  • Using empathy and active listening to ensure we have a full understanding of the customer's circumstances to ensure we can provide the most appropriate repayment plan
  • Implementing repayment plans by processing card payments, setting up direct debits or providing details for bank transfers
  • Updating customer records with a comprehensive and accurate reflection of your interaction
  • Understanding and identifying when a customer does not have the ability to pay and may benefit from some specialist financial hardship assistance 
  • Acknowledging when a customer is unwilling to make payments or an acceptable payment plan cannot be agreed so that escalation through the legal process can take place
  • Displaying professionalism and trustworthiness so that customer data is protected and we comply with the regulatory standards our customers would expect 
Salary package: PHP 27,000 to 30,000 plus monthly performance incentive and HMO on Day 1

Salary:

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