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Collections Team Lead

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

28-May-2019

Location:

TAGUIG CITY

Close date:

27-Jun-2019

Client Industry:

FINTECH

Job Description and Qualification:

John Clements Consultants, Inc. is looking for a Collection Team Lead to a subsidiary of one leading FinTech Company (listed in New York Stock Exchange) in China. The work location will be in Bonifacio Global City.


Job Qualifications:

  • A graduate of any 4-year course
  • 2 years+ B2C collections experience with a fast understanding of collection strategy
  • Experience with multiple types of formal and informal credit products
  • Willingness to work a flexible and variable schedule

Job Functions:

  • Own KPIs and work with the team towards achieving them each day/month/year
  • Coaching, mentoring, and motivating collections of team members.
  • Keep track of, RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily

expected collections to ensure achievement of the daily target.

  • Manage incentive, rewards, and overtime tracking.
  • Manage daily/weekly/monthly allocation of accounts to agents, daily collection

reports and shift planning.

  • Monitor collection trends/recommendations to be shared with the collections

manager.

  • Managing of Non-Payment Reason Reporting. Make sure these issues are

understood and elevated to the collections manager


Skills & Expertise:

  • Expertise and focus on empathy, trust, and speed of customer service issues.
  • Demonstrated leadership qualities of humility, service, efficiency, management, goal

attainment, team motivation, and communication.

  • Demonstrated expertise of team KPIs.
  • A clear understanding of the collections calls model and collections strategy
  • Patient and able to handle customer complaints or misunderstandings
  • Maintains a positive attitude and rally team even in times of adversity and challenge


WALK-IN APPLICANTS ARE HIGHLY PRIORITIZED

Apply directly at 2F RCI Bldg., 105 Rada St., Legaspi Village, Makati City.

Look for AIRA.

Salary:

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