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Concierge, LAC (Spanish Bilingual)

Job Category:

Administration / Corporate Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Active member engagement:

  • Manage and handle member call reach outs, that includes periodic schedules on a regular basis
  • Manage and handle member engagement campaigns
  • Prepare and circulate meeting notes for calls as needed
  • Monitor action items, and all communication via Samepage and other channels
  • Handle and assist in completing member profiles in EO network, EO Matrix that are within operational risk guidelines
  • Proactive reach out to members on connecting to events, and EO Global staff in geographies

Documentation Management:

  • File Management (organizing files using Dropbox, Samepage, as needed etc.)
  • Create a database for membership profiles within region assigned covering but not limited to- interests, industry, and other economic data
  • Responding to General Membership Enquiries:
  • Responding to general inquiries via email, Samepage, LiveChat - such as Events details, Membership dues- and other information that is available via
  • Following up and coordinating with member leaders and staff liaisons

Data Management:

  • Determine the detailed corporate requirement and complete deliverables to stakeholders
  • Manage contact lists and update members database
  • Prepare and send out e-mail newsletters, marketing materials
  • Data collection- surveys, and analysis
  • Database building and Management (eg. updating email or contact lists in CRM)
  • Research on certain topics for blog posts, newsletters or others
  • CRM member data report generation
  • Member reporting

Other Ad Hoc:

  • Coordinate with EO Global Staff, EO Regional Staff, and Chapter Admins for all work related matters
  • Official errands (coordination with vendors, events support etc.)
  • Hotel and Flight Booking, as necessary
  • Transcription (transcribing voicemail, video or audio, podcasts etc.)
  • Creating basic reports (reports on weekly tasks, deliverables)
  • Preparing EO materials- PPT
  • Filter and reply to comments with online mediums and communications
  • Participating in discussion forums or message boards (Marketing and Promotion)
  • Special Projects
  • University Graduate
  • 5-7 years experience in MNC or an organization with global presence
  • Excellent MS Office skills , particularly in Excel and PPT
  • Aptitude in data management, analytics, reporting preparation - CRM tool preferred
  • Excellent strong verbal and written communication skills
  • Has extensive Customer Service Experience
  • Has a sales, customer outreach mindset and relevant experience
  • Very well adept with social media, software, and web applications
Send your resumes now!