John Clements

Active member engagement:

• Manage and handle member call reach outs, that includes periodic schedules on a regular basis
• Manage and handle member engagement campaigns
• Prepare and circulate meeting notes for calls as needed
• Monitor action items, and all communication via Samepage and other channels
• Handle and assist in completing member profiles in EO network, EO Matrix that are within operational risk guidelines
• Proactive reach out to members on connecting to events, and EO Global staff in geographies

Documentation Management:

• File Management (organizing files using Dropbox, Samepage, as needed etc.)
• Create a database for membership profiles within region assigned covering but not limited to- interests, industry, and other economic data
• Responding to General Membership Enquiries:
• Responding to general inquiries via email, Samepage, LiveChat - such as Events details, Membership dues- and other information that is available via eonetwork.org
• Following up and coordinating with member leaders and staff liaisons

Data Management:

• Determine the detailed corporate requirement and complete deliverables to stakeholders
• Manage contact lists and update members database
• Prepare and send out e-mail newsletters, marketing materials
• Data collection- surveys, and analysis
• Database building and Management (eg. updating email or contact lists in CRM)
• Research on certain topics for blog posts, newsletters or others
• CRM member data report generation
• Member reporting

Other Ad Hoc:

• Coordinate with EO Global Staff, EO Regional Staff, and Chapter Admins for all work related matters
• Official errands (coordination with vendors, events support etc.)
• Hotel and Flight Booking, as necessary
• Transcription (transcribing voicemail, video or audio, podcasts etc.)
• Creating basic reports (reports on weekly tasks, deliverables)
• Preparing EO materials- PPT
• Filter and reply to comments with online mediums and communications
• Participating in discussion forums or message boards (Marketing and Promotion)
• Special Projects