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Contract Management Coordinator

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:




Close date:


Client Industry:


Job Description and Qualification:

This is a direct hire to our client in Clark, Pampanga. 

Contract Management Coordinator

Job Description: 

• Achieve agreed SLAs and KPIs in support of team goals 
       > Maximise contract billing. 
       > Manage, Maintain and bill customers.
• To obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.
• Work closely with Key stakeholders to ensure contracts are created and administered accurately.
• Manually create Service and Lease contracts in Oracle, as and when required.
• Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLA’s.
• Terminate machines promptly and accurately to ensure accuracy of final billing, management reporting and termination Suspense account. Manage Lease data by completing rollovers, terminations and renewals accurately.

Customer Service
 • To respond and resolve all customer issues and enquiries within the agreed SLA time frames 
       > Work with Accounts Receivables to resolve disputes and minimise aged debt issues.
       > Liaise with relevant key stakeholders to ensure contracts are effectively maintained.

Job Qualifications: 

● Specialist Knowledge: product, solutions &  knowledge to understand  for service/lease revenue & customer satisfaction 
● Previous Industry Experience: customer centric, accurate data entry and strong analytical skills. 
● Bachelor’s Degree holder in any business-related discipline.

Personal qualities: 
● Strong communication internal and external customer issues and to find ways to exceed customer expectations.
● Proactive & problem-solving skills.
● Excellent organization and planning skills.
● Attention to detail and quality conscious.
● Able to interpret, manipulate & use different forms of complex data.