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Control Tower Manager

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:


  • This role may require traveling.
  • Graduate or bachelor's degree (any course)
  • Operational Knowledge of Freight Forwarding (All ship modes), SCM, Logistics
  • Good knowledge of International Trade (e.g.) incoterms, etc.,
  • Detailed knowledge of the Air/Ocean Freight and Customs documentation and Warehousing process
  • Knowledge of continuous improvement methodology
  • Experience with the use of web-based systems and MS Office in general
  • Commercial/forwarding business education or work experience
  • Work experience in Service Center or Freight Forwarding
  • Minimum of 10 years of work experience
  • Good Know-How in MS-Office applications  
  • Good Know-How in web-based applications / Internet
  • Knowledge in Supply Chain Applications is a plus

Skills & Competencies

  • Detailed understanding of 4PL product
  • Knowledge in freight forwarding, logistics and supply chain solutions (processes, products & IT solutions)
  • Ability to work in a diverse environment and cultures
  • Ability to move forward successfully with minimal direction: self-motivated & autonomous
  • Quick comprehension and focused work
  • High-stress level (Ability to work under pressure and deal with tight deadlines)
  • Accurate and reliable working method
  • High energy and resilience
  • Effective listening
  • Ability to shape conversations to ensure focus and understanding
  • Rule-based working along with global standards
  • Time management (monitoring performance against deadlines and milestones)
  • Openness and flexibility in meeting customer demands/service attitude
  • Professional skills development by participation in training and constant self-education.
  • Capable of remaining professional & effective in light of sometimes very stressful situations
  • Ready to take personal accountability for achieving individual and shared goals
  • Credible with stakeholders, internal/external customers, peers and staff
  • Ability to multi-task and quickly adapt to change


PHP 1M – 1.9M