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Country Leader

Job Category:

BPO / KPO / Shared Services

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Job Description and Qualification:

The company is a privately-owned travel management business, established 25 years ago in South Africa, now head quartered in London in the United Kingdom and with offices in 14 countries worldwide.

It provides a comprehensive range of business travel services to approximately 800 global business clients mainly in the Oil and Gas and Marine sectors.

As the company embarks on its next phase of growth there is a need to underpin the strategy with a world class, cost efficient, standardized and centralized Shared Services capability.

The initial phase of this project will be to establish a world class after-hours, emergency services team, a 24-hour IT service desk and a small Finance team.

Subsequent phases will see the establishment of a full range of global corporate services and a travel operations team.

The person selected to lead this team will have the following responsibilities:

1.              Liaise with senior management and project consultants

2.              Travel to key locations of the business and present the strategy to key business leaders

3.              Set up the new premises

4.              Contribute to the screen, interviewing, recruitment and on-boarding of all team members

5.              Manage the deployment of all technology required to support the service access and delivery processes

6.              Manage the on-boarding and training of new team members

7.              Transitioning of all new services from their current location(s) to the Shared Services center

8.              Mentor and guide team members to ensure the team delivers world class services

The following demonstrable skills and experience are required for the role:

1.              Experience leading and developing high performing teams – at least eight years in a team leadership role.

2.              The ability to confidently engage with and present to Senior leaders within the company and with Senior Executive level customers

3.              Business transformation exposure / experience

4.              In depth understanding of and experience in deploying and using service management systems

5.              Understanding of and the ability to produce performance analytics and senior management reporting

6.              Experience leading a quality management process and a continuous improvement program

7.              A willingness to be “hands on” as and when required.

8.              Experience with travel management processes and systems

9.              Project management

10.          Experience leading cross functional teams – IT, HR, Finance, Quality, Travel

11.          High quality written and spoken English