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Credit Control Manager

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Job Description and Qualification:

Required experience in:
  • Within Service Industry

  • Key Customer relationships

  • Leading a Credit Control / Cash Collections team

  • Receivables management and evidence of effective DSO control

The job:

Strategic planning, annual planning, forecasting & monitoring performance

  • From the business plan, develop short, medium and long-term collection and DSO targets.

  • Improve invoicing process by mapping existing process and develop the better one.

  • Track weekly/ monthly performance versus target and communicate the business drivers of variances (both positive & negative) across all functional stakeholders.

  • Run the monthly targeting process, to include collection value, aged debts reduction/control, DSO.

  • Identify key risks to delivery of collection targets with options to mitigate.

  • Challenge the business to take tough choices on mitigation plans.

  • With the MD, SD, OD, and FD Shared Service, hold monthly collections performance review for top customers.

  • Engage with and build customer relationships to leverage positive payment decisions and to encourage digital acceptance of proof of service and e-invoicing.

  • Perform weekly dispute case reviews with BM/CDM, CCE/KAE/CCM, ROM, RSOM, Admin and CC Team - leading the discussion to early dispute root cause identification, required corrective measures (short and long term) and steps to collect payment timely.

  • Robust follow-up on deliverables across all key stakeholders to maximise collection success.

Commercial Insight and Analysis, Systems and Process

  • Develop and utilise knowledge of OnGuard across the CC team to analyse receivables data and performance, including summary by customer and / or CC, drill-down to specific customer or group of customers, ageing analysis and activity tracking.

  • Develop and utilise knowledge of iCABS across the CC team to enquire of customer contract and service data in response to customer dispute resolution or customer payment query.

  • Develop and drive best practice across all stakeholders to minimise reliance on manual processes, eliminate duplication of effort, drive use of Speed technologies and maximise customer facing contact in furtherance of collection and DSO deliverables.

  • Communicate the monthly performance to the key stakeholders so that they understand the choices they have to improve collection, ageing and DSO performance.

  • Provide monthly collection reports and KPI scorecards to the key stakeholders in a format that is easy for them to understand and act upon, specifically to include Top 50 customers.

  • Develop good customer relationship with both national key customers and at branch large accounts.

  • Ensure timely submission of invoices, engaging with cross-functional stakeholders to deliver OTIF, using necessary systems and tools (digital) for effective document collection and collation.


  • Ensure acquired businesses receivables and payments culture is adapted to RI expectations and targets.

Functional Leadership

  • Contribute to the Finance team deliverables for OCF, and be a key partner with Branch Operations teams to identify potential disputes, drive effective and early resolution, and overall NKA collection success.

  • Bring best practices to the table that can be adopted by other markets in the region.

  • Act as a role model for ethics and standards of the company.


PHP 1M – 1.9M