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Customer Adoption Executive (WalkMe) - Shared Services

Job Category:

Advertising / Marketing

Job Level:

Skilled

Open Date:

27-Jul-2020

Location:

QUEZON CITY

Close date:

31-Oct-2020

Client Overview:

 is a leading global provider of professional information solutions in the science, medical, legal, risk management and business sectors. We help scientists make new discoveries, lawyers win cases, doctors save lives, corporations build commercial relationships, insurance companies assess risk, and government and financial institutions detect fraud. 

 

We support our customers across the world by delivering a variety of business-critical services for RELX Group. We provide business process services for operations in content, customer support, technology, finance, sales, marketing and business optimization. 

Client Industry:

SHARED SERVICES

Job Description and Qualification:

Job Summary


The person will be in charge with scaling the operations and in launching of our campaigns in WalkMe – starting with customer data segmentation, setting-up the program/triggers for campaign messages, up to monitoring and optimising the campaigns’ performance.  

  

Key Accountabilities / Responsibilities: 

  • Have a deep understanding of ICIS’s data landscape including volumes, quality, taxonomy, systems and integrations  
  • Have a good understanding of ICIS’s audience, market, products and business models 
  • Manage WalkMe workflow processes and end-to-end system program testing 
  • Build data segments for launching WalkMe campaigns or performing analysis 
  • Develop data segmentation optimisation strategies including recommendations or improvement plans 
  • Set-up automation and campaigns programs/logic in WalkMe and ensure accurate data flow  
  • Ongoing monitoring of WalkMe campaigns to ensure any technical issues are highlighted immediately 
  • Work with line Manager to ensure campaign’s touchpoints are compliant with the company’s data governance and GDPR policies. 
  • Work with stakeholders on any system integrations (if needed)  
  • Flag to relevant stakeholders on any overlapping audience targeting so prioritisation can be done to avoid launch of conflicting messages 
  • Develop roadmaps detailing key deliverables and milestones for any optimisation or improvement plans 
  • Provide regular reports to update stakeholders on campaigns performance or project status  

  

SKILLS REQUIRED: 

  • Proven experience in operating Marketing Technology and Automation systems like WalkMe, Eloqua, Salesforce or other similar systems 
  • Script and coding skills – HTML, CSS and JavaScript (or JQuery) 
  • UX – Basic design testing of websites on various browsers 
  • UI – UI automation testing experience  
  • Attention to details – precise with data and can recognise potential inaccuracy  
  • Knows how to interrogate and interpret data to produce valuable insights 
  • Can translate and communicate complex data-related issues to the varying levels of stakeholder audience 
  • Ability to work collaboratively across teams and in a matrix environment 

Salary:

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