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Customer Experience Partner - Makati

Job Category:

Others

Job Level:

Entry Level

Open Date:

20-Nov-2019

Location:

CITY OF MAKATI

Close date:

31-Dec-2019

Client Overview:

Packaging Services and Delivery

Client Industry:

POWER/ENERGY & UTILITIES

Job Description and Qualification:

General Purpose:

            This position is responsible to perform the day-to-day for customer service operation ranging from order fulfillment, customer inquiry, and customer complaint regarding product delivery, and etc. to ensure that the services meet with customers satisfactions.

 

Duties and Responsibilities:

1.      Handle customer inquiry including order fulfillment and ensure that products have been delivered timely and properly.

2.      Responsible for solving all routine problems and notify the Customer Service Supervisor / Manager about those issues.

3.      Perform jobs professionally according to the defined standard or working procedures.

4.      Maintain positive relationships and contacts with customers, sales persons, supply chain and ensure that there is no impact to business operation.

5.      Liaise with other concerned parties and work to leverage the collective resources of the function to optimize customer satisfaction and value to the company.


Qualifications:

1.      At least 1 years of experience in customer service function of B2B and B2C service environment.

2.      Fair command in English both spoken and written and good computer literacy.

3.      Passion to handle and interact with service to customers and working under pressure.

4.      Good at communication, problem solving, collaborating skills


Salary Package: Php 20,000 to 25,000 with Full Benefits

Salary:

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