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Customer Experience & Program Manager

Job Category:

Advertising / Marketing

Job Level:

Executive

Open Date:

04-Mar-2019

Location:

TAGUIG CITY

Close date:

30-Jun-2019

Client Industry:

INSURANCE

Job Description and Qualification:

  • Defines and maps customer journey across all segments, touchpoints and channels to deliver excellent customer experience.
  • Conceptualizes, develops and implements customer programs to increase share of wallet and customer lifetime value
  • Propose strategies or programs encompassing products, channel, distribution expansion and customer services to increase product penetration, customer share and satisfaction
  • Works closely with Customer Data Analyst to support customer marketing programs:
    • Monitoring customer dashboards
    • Developing segmentation, lookalike and predictive modeling
    • Developing business case analysis
  • Measures and improves customer satisfaction by working with internal and external partners in the survey design, execution and solutions

Salary:

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