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Customer Intelligence Manager

Job Category:

Banking

Job Level:

Executive

Open Date:

30-Aug-2019

Location:

TAGUIG CITY

Close date:

02-Oct-2019

Client Industry:

BANKING

Job Description and Qualification:

Customer Intelligence Manager

We are seeking for a Customer Intelligence Manager to join our team. As a Customer Intelligence Manager your main goal will be to keep company's products and services customer focused. You will do so by conducting deep customer and prospect behavior analysis, competitive research and analysis and help us understand customer’s journey, needs and wants. 

Key Responsibilities:

  • Conduct customer behavior analysis
  • Produce qualitative and quantitative research based on state of the art analytics tools
  • Liaise between Sales and Marketing, as a central coordination function, to ensure sales and operations activity is directed towards performance and efficiency. 
  • Continuously produce actionable information for Operations, Risk, Product Management, Sales & Marketing.
  • Conduct regular competitive research 
  • Investigate product and service offerings of competitors
  • Compare to our offerings and do the gap analysis 
  • Survey customers to get data and insights
  • Make decisions and plans depending on insights
  • Present insights to other teams and departments 
  • Conduct customer journey research to help our team optimize our website, marketing touchpoints, and sales approach 
  • Attend events and interact with customers 

Requirements:

  • 10 years of experience in data analytics, customers analytics or equivalent working experience
  • Customer/market oriented
  • Numerate, analytical, high attention to detail, able to prioritize
    • Ability to combine strong analytical skills with business knowledge
  • Results oriented
    • Excellence in planning and execution
    • Ability to develop and evolve long-term strategies while driving tactical projects
  • Excellent communication skills
  • Adapts readily to change in routine
  • Comfortable in a fast paced environment
    • Works independently/ requires minimal supervision
  • Builds solid, effective working relationships with others within a team environment

Salary:

PHP 3M – 3.9M