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Customer Service Representative (BGC, Taguig)

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

21-Dec-2020

Location:

TAGUIG CITY

Close date:

31-Jan-2021

Client Overview:

OUR CLIENT  is an independent health services provider, committed to transforming healthcare management services.

Client Industry:

BPO

Job Description and Qualification:

Job Description:
  • Answer inbound calls from customers
  • Facilitate outbound phone calls for follow up and updating customers
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
  • Redirect/Transfer calls to the correct department for better transition and service
  • Adhere to prescribed shift and schedule and to set service level targets or key performance indicators

Qualifications:

  • Fresh graduates and career-shifters are welcome
  • For undergraduates (completed 2nd year level) must have 1 year of experience as a CSR in a BPO setting
  • Excellent English skills must be at least intermediate level
  • Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
  • Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
  • IF onsite; must be amenable to work in Taguig
  • If WFH; preferably with 25 mbps internet connection

Salary:

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