Customer Service Representative (BGC, Taguig)
Job Category:
BPO / KPO / Shared Services
Job Level:
Professional
Open Date:
21-Dec-2020
Location:
TAGUIG CITY
Close date:
31-Jan-2021
Client Overview:
OUR CLIENT is an independent health services provider, committed to transforming healthcare management services.
Client Industry:
BPO
Job Description and Qualification:
Job Description:
- Answer inbound calls from customers
- Facilitate outbound phone calls for follow up and updating customers
- Document all calls handled accurately
- Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
- Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
- Redirect/Transfer calls to the correct department for better transition and service
- Adhere to prescribed shift and schedule and to set service level targets or key performance indicators
Qualifications:
- Fresh graduates and career-shifters are welcome
- For undergraduates (completed 2nd year level) must have 1 year of experience as a CSR in a BPO setting
- Excellent English skills must be at least intermediate level
- Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
- Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
- IF onsite; must be amenable to work in Taguig
- If WFH; preferably with 25 mbps internet connection
Salary:
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