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Customer Service Representative - Back Office

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Role Purpose:
Provide customer service via email in relation to general administration support and follow specific policies and procedures to close out work requests.

Role Responsibilities:
  • Ensure policies are followed and refer/escalate where appropriate
  • Comply on provided legislations, industry codes, company policies and procedures.
  • Establish and maintain a good working relationship with stakeholders
  • Cooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc.
  • Consistently open minded, professional, polished, posed and positive demeanor
  • Process all emails related to product, process and policies and accomplish all reports as required by clients
  • Performs moderately complex clerical, administrative and general office duties
  • Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
  • Enter data into systems and make updates, obtain quotations based on parameters provided by onshore partner while adhering to the guidelines
  • Basic knowledge on customer service

Role Qualifications:
  • Proficient verbal and written communication skills
  • Basic knowledge in MS tools
  • Customer service focus and keen to details
  • Administration and Organisation skills
  • Ability to Multi-task
  • Experience in a Data Entry role- at least 6-12 months in a similar role is an advantage
  • Preferably with BPO experience and shifting schedules
  • Willing to work in BGC. Taguig / Cebu Business Park